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29.07.2020

Coronavirus - Information in English

City administration

In order to slow the spreading of the corona virus, you should avoid unnecessary contact with other people. Therefore, you can visit many offices of the city administration of Trier only if you make an appointment in advance. In this way we avoid queues and large crowds. For your protection and the protection of our employees. We still work for you.

This is how we process your request

Please visit www.trier.de or call the hotline 115 to find out how we can process your request.

  • Online services: Many things can already be done online. Or you can download a form, fill it in and send it back to us by mail.
  • By phone or email. The official hotline 115 can also provide you with a contact person.
  • It is often possible to make an appointment. Please call the official hotline 115.

Important: Please do not make a personal appointment if you show symptoms of illness or are in quarantine.

Obligatory face mask

All people must wear a simple face mask in situations where the minimum distance of 1.5 m cannot be maintained. This applies, for example, in shops, on public transport, at the hairdresser and in waiting rooms. The mask can be self-sewn or purchased. Cloths or scarves that are pulled over the mouth and nose also comply with the rules. As all federal states have agreed on this procedure, the obligation to wear a mask applies throughout Germany (information from the state government). Children under six years of age, people who cannot wear a mask for health reasons and employees in shops protected by a screen are exempt from the mask requirement.

There is a Q&A in English provided by the state government for questions in connection with the wearing of a full-face mask.

What's open? What remains closed?

Since June 24th, the regulations of the 10th Corona Control Ordinance apply.

Many institutions and shops are allowed to open in compliance with special protective measures. The state government has published hygiene concepts for different areas that must be observed. For instance: Restaurants and bars are allowed to open in compliance with strict hygiene and security measures. Shops and institutions must fulfil hygiene requirements, control access and avoid queuing. Customers and sales staff must wear simple face masks.

Since June 10th and June 24th newly permitted:

  • meetings in public with a maximum of ten people from no matter how many households or with more than ten people if they come from a maximum of two households,
  • the opening of campsites to users without own sanitary facilities,
  • the opening of indoor swimming pools, saunas and wellness areas,
  • leisure parks,
  • interiors of zoos and animal parks,
  • circuses and special markets when they take place indoors,
  • events in the outdoor area with a limit of 350 persons,
  • events indoors with a person limit of 150,
  • coach and boat trips,
  • rehearsals and performances of choirs with a minimum distance of three meters.

Closed to the public remain:

  • clubs, discos and similar establishments,
  • fairs, folk festivals and similar institutions,
  • prostitution, brothels and similar establishments,

Schools and kindergartens

Rhineland-Palatinate has decided on the gradual reopening of the schools. Classes take place under special hygiene and protection measures, especially with regard to the distance requirement. The aim is to return to regular teaching in the schools immediately after the summer holidays.

For kindergartens, the guidelines for a new start have been developed, so that from the beginning of June, all children are able to visit the kindergarten at least on a daily or hourly basis. Emergency care with a higher level of coverage will continue to be provided. From 1 August onwards, kindergartens can open again in regular mode.

Further information can be found on the Corona website of the state government.

Measures to contain the coronavirus

Citizens are urged to reduce contacts with other people outside the members of their own household to a necessary minimum. In public, wherever possible, a minimum distance of at least 1.5 m must be maintained from people other than members of one's own household.

Events in outdoor areas are allowed with a personal limit of 350, indoors the maximum is 150 persons. Major events remain suspended at least until 31 October 2020.

Since 2 April, relatives and friends are no longer allowed to visit hospitals. Exceptions are only possible in individual cases and subject to compliance with hygiene regulations. Further points are specified in the 10th Corona Control Ordinance.

Since 1 July, residents of old people's homes are allowed to be visited daily by two relatives or close persons, for example the spouse together with the child or grandchild, without any time limit. Visitors must must be entered in a register. Further points are specified in a state regulation.

Meetings in churches, mosques, synagogues and gatherings of other faith communities are allowed under strict hygiene and safety measures, specified in the 10th Corona Control Ordinance.

Persons entering Rhineland-Palatinate from a country outside the European Union (except for the UK) must remain in quarantine for 14 days. This also applies to persons entering from a region or state where more than 50 new corona cases per 100,000 inhabitants have occurred in the last seven days.

Traffic

On Monday, May 4, the city buses have resumed school bus service. With the exception of lines 13, 14 and 16, which are based on the lecture times of the universities, the SWT is thus again in operation with all vehicles. Since 2 June you can buy tickets from the driver again. Passengers must wear simple face masks. You can find information at www.swt.de.

Rail traffic in the region is expanding again (Travel Service Deutsche Bahn, news at RoLPH website). Since 4 May, the regional bus lines operate again according to the normal timetable (VRT info page).

How to stay informed

Please note that the regulations can change very quickly. Current information can be found here:

  • Offical website: www.trier.de
  • Rathaus-Zeitung
  • Offical Twitter channel: under the name @stadt_trier or at www.twitter.com/stadt_trier
  • Offical hotline 115 (without area code, at local rate, free of charge with flat rates), Monday to Friday, from 8 a.m. to 6 p.m.

Offical Hotline for deaf and hearing-impaired people:

  • by telephone: 030/221 911 016
  • via ISDN videophone: 030/18 80 80 80 5
  • via sign language telephone: 115@gebaerdentelefon.d115.de

SWT Stadtwerke Trier: Information on bus connections, electricity, gas and water supply at www.swt.de.

Waste disposal: www.art-trier.de

Emergency and standby services

For health issues related to the coronavirus

Corona hotline weekdays 0651 / 718-1817
Monday to Thursday: 8 a.m. to 6 p.m.
Friday: 8 a.m. to 3 p.m.

If you are concerned that you are infected, you should not go to your doctor without signing up. First, register by phone to discuss the procedure. Many general practitioners now offer an "infection consultation" and also do tests for coronavirus infections. There is a list of such corona contact points on the Internet, which is constantly updated: https://www.kv-rlp.de/patienten/wegweiser-coronavirus/corona-anlaufstellen/. Please call in advance to make an appointment. Outside office hours and at weekends, you can also call the medical on-call service on 116 117 or 0800 99 00 400.

Deaf people can contact the Federal Ministry of Health for general information: Fax: 030/340 60 66 - 07, email: info.deaf@bmg.bund.de, sign phone (video telephony) www.gebaerdentelefon.de/bmg

Help in the neighbourhood

Be vigilant and try to think of your neighbours, especially the elderly, sick and single people. Ask regularly whether they are well. Offer help, especially to elderly people and people with previous illnesses, for example, you can propose to do some shopping for them. Pay attention to the safety distance and hygiene rules when making these contacts.

The Volunteer Agency Trier coordinates offers of help in the districts. Further information is available on the website of the Volunteer Agency, by telephone on 0651/9120-702 and by e-mail (kontakt@ehrenamtsagentur-trier.de).

The current restrictions also risk that the needs of people living alone may go unnoticed. If there is a well-founded indication of an existing emergency, alert the rescue service and fire brigade by calling 112.

 
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